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FAQs

Where are you located?

We are located at 5047 N. Clark St., just north of Winnemac Ave. and two blocks south of Foster Ave. (on the east side of the street under a green awning.) When you see the giant wooden spoon, you've found us!

(We are about 8 miles north of downtown Chicago and about 2 miles north of Wrigley Field in our terrific neighborhood of Andersonville.)

Which is the closest CTA stop?

The closest CTA El stop is Argyle on the Red line. Once you get off the train, cross Broadway St. and continue west (on either Argyle Ave. or Winnemac Ave.). Take a right on Clark St. (no need to cross the street) and find us under the green awning.

The Clark bus (#22) passes right by our door. Request the Winnemac stop.

Where can I park?

There are metered spaces in front of our store ($2/hour; the machines also take credit/debit cards). There is free parking on the side streets (no special permits required) and along Ashland Avenue which is a block west of our store.

How can I register for a cooking class, and what is your policy on large groups?

You can either sign-up on our website, by calling us at 773.293.3190, or stop by our shop at 5047 N. Clark Street. Payment is required at the time of registration. For groups of 6 or more we ask that you call the store to register.  Large groups can adversely affect the class experience for other students, so a private event may be a better option. Our goal is to provide the best possible class experience for ALL class participants, so we reserve the right to deny large groups access to classes. If the class you are interested in is full, you can choose to be placed on our waiting list.

What is the difference between a 'Hands-On Class' and a 'Specialty Class"?

Hands-On: In this type of class students create the menu items, or follow the cooking skills, along with the chef.

Specialty: This type of class may be a market tour where the students go to a ethnic area of the city to learn how to buy ingredients then return to the store for a Hands-On class. Or, it could be a Some Hands-On class that includes wine paring with the menu. The class description will note when it’s a specialty class and what makes it special.

How many people do the class prices cover?

Prices listed are per person per class.

How long does a class typically last?

Each class is approximately 2 to 3 hours long unless noted otherwise.

Is there anything I need to bring to class?

We'll provide all supplies, food and equipment needed for class. We'll provide you with an apron to wear during class  You're more than welcome to bring a special beverage of your choice, otherwise leave everything else to us!

Are the classes for beginning cooks?

Our classes are structured for kitchen phobics and culinary experts, alike. Whatever your level of expertise, you will learn cooking skills, tips, and recipes that apply to everyday cooking situations.

How many participants are in each class?

In general, most classes are limited to 12 students.  For groups of 6 or more we ask that you call the store at (773) 293-3190 to register. Large groups can adversly affect the class experience for other students, so a private event may be a better option. Our goal is to provide the best class experience possible for ALL cllass participants, so we reserve the right to deny large groups access to classes..

How much food is available during the classes?

In all classes (excluding Knife Skills and as noted), students enjoy a meal prepared by the group. Serving sizes vary per dish and menu.

Are alcoholic beverages allowed?  Are classes BYOB?

You are more than welcome to bring your own soft drinks, beer or wine to class, and we will provide glasses. There is no corkage fee. We do supply water during the class.  We ask that class participants moderate their alcohol in respect for other participants.  Please remember the more you drink, the less you learn...

Are class participants entitled to any special offers during class?

On the day of the class, class participants receive 10% off non-sale items throughout the store.  Please see our rewards program for more details! 

What is your cancellation policy?

Those who provide cancellation one week (seven days) in advance will receive a full refund or store credit to apply towards a future class. No refund or store credit can be given less than seven days in advance.

Are classes ever canceled?

Unfortunately some classes are canceled due to insufficient enrollment. If a class has been canceled, students will be notified by phone and can apply the class fee to any future class, or opt to receive a refund.

Do you accomodate participants with food allergies and restrictions?

We do not have an allergen free kitchen.  Please cal us at 773-293-3190 prior to registering to discuss individual needs.  Advanced notice is required for any special diets.

What is your Return & Exchange Policy?

If you aren't completely satisfied with your purchase within 14 days, just bring it back. We'll issue a full refund in the form of the original payment so long as you provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). Returns accompanied by a gift receipt will be refunded in the form of a store credit.

Unfortunately, returns and exchanges without proof of purchase will not be accepted.

How can I return merchandise?

There are two ways you can return merchandise to us.

1) Bring it back to our store at 5047 N. Clark St., Chicago, IL 60640 along with your invoice or receipt.

2) Return it to us by mail. If you choose to mail your return, please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. If possible, repack the product in the original packing materials used for shipping, along with your return note. Please note: Shipping returns are NOT prepaid. We recommend that you send your package by a traceable method. 

How long does it take for a refund?

When class and merchandise returns have met our stated return policy, we'll issue a full refund in the form of the original payment. Credit card refunds may not show up on your credit card billing statement for up to 2 billing cycles.

What is your privacy policy?

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. However we will not sell your personally identifiable information to anyone.

What is your security policy?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card numbers, name and address, so that it cannot be read over the internet.

 

If you have any questions please don't hesitate to call us at 773-293-3190.